Product Pricing Strategy Senior Manager

Company: Servicenow
Location: San Francisco
Posted on: November 4, 2024

Job Description:

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAs a Product Pricing Strategy Senior Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's Creator Workflow and Customer Success Business Units.What you will get to do:

• Lead the pricing and monetization strategy for our Customer Success / Services business informed by customer segmentation and data-driven insights.
• Partner on key Creator Workflow pricing and packaging initiatives, such as promos, pricing meter changes, and evaluating packaging tiers.
• Manage key stakeholders and drive alignment on pricing and packaging changes including passing pricing committee approval reviews.
• Operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal.
• Conduct periodic reviews of product price performance and define, track, and measure pricing KPIs, identifying actionable decision insights to improve pricing and packaging.QualificationsOur Ideal candidate:
• 6+ years of experience in enterprise technology industry and/or 4+ years in management consulting across strategy, pricing, and/or product management; experience in enterprise technology Services businesses a plus.
• Successful track record developing, leading, and operationalizing pricing and packaging strategies for software businesses through cross-functional collaboration.
• Ability to solve ambiguous problems and leverage a framework for decision making to arrive at a strategic recommendation.
• Strong communication skills and highly effective in securing buy-in on monetization strategies from cross-functional counterparts and executives.
• Expertise in analytics including synthesizing and analyzing large data sets, designing pricing surveys such as conjoint analyses, A-B testing or equivalent.
• Bachelor degree in business, economics, operations, or other quantitative disciplines. Graduate degree in above disciplines a plus.Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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Keywords: Servicenow, Tracy , Product Pricing Strategy Senior Manager, Accounting, Auditing , San Francisco, California