Senior Network Engineer
Company: TeleTech Holdings, Inc.
Location: Palo Alto
Posted on: October 24, 2024
Job Description:
Bringing smiles is what we do at TTEC--- for you and the
customer. As a Sr. Network Security Engineer working in a local
TTEC office with flexibility to hybrid work from home, you'll be a
part of creating and delivering amazing customer experiences while
you also #experienceTTEC, an award-winning employment experience
and company culture. What You'll DoLooking for an opportunity to be
a part of a highly technical team of skilled employees focusing on
all aspects of the Network and Security infrastructure supporting
our global presence? You'll have operational responsibility to
support the Network and Security technology verticals, including
Implementation, and Operational support. You'll manage the ongoing
operations of all the company's Security Infrastructure elements,
including firewalls, IPS, web proxies, switches, routing and VPN
devices. You'll optimize the performance and availability of secure
network and end-user infrastructures through the application of
best practices such as troubleshooting, maintenance, new client
implementations, performance monitoring, and recommend appropriate
course of actions and methodologies to achieve success. You'll
mentor more junior employees; help develop the latest in network
topologies and advance our network and security to the next level.
You'll report to the network and edge security sustainment service
managers ensuring that TTEC networks are the backbone of our
operations, and the secure boundary of our company. During a
Typical Day, You'll
- Monitoring vendor interaction with company's network and edge
services/devices; identifies issues and provides guidance/support
through to resolution. Ensures the timely delivery of required
services.
- Maintains and liaison with equipment manufacturers' and other
vendors' support teams to ensure satisfactory support levels and
resolution of issues.
- Assisting in the maintaining and implementation of company's
technology operations, including goals, priorities and policies
relating to company's information and compliance management.
- Manages the ongoing support and configuration of all elements
of the company's data network, including routers, switches,
firewalls, VPN, proxy, and circuits inventory.
- Lead technical support staff in maintaining efficient operation
of Companies information and communication systems.
- Implements and maintains data network devices to provide for
the 24x7x365 availability of the technology environment.
- Exceptional documentation and communication skills in English.
What You Bring to the Role
- Flexible person with the ability to manage stressful situations
and adapt to rapidly changing environments and requirements.
- Ability to thrive in a fast paced, multi-cultural,
customer-oriented environment.
- Ability to work days, evenings, and overnights; with weekends
and after-hours on-call as required; 24x7 support.
- Requires a minimum of 5-6 years' experience in the network and
security engineering.
- Proficient working knowledge and implementation skills of Cisco
ASA, Palo Alto, NextGen firewalls, SourceFire, IPSec/IKE/SSL VPN
devices and associated technologies.
- Working knowledge of WAN Protocols including but not limited to
MPLS, SD-WAN HDLC and routing protocols including EIGRP and
BGP.
- Advanced understanding of LAN routing and switching such as
load balancing, ACLs, NAC, 802.1x, dot1q, dot1x, and logical &
physical network segmentation.
- Working knowledge of Hybrid Cloud IP Routing, networking, and
Quality of Service technologies with demonstrated implementation in
a large enterprise organization. (GCP or Azure)
- Mid-level certification or equivalent experience with GCP,
Cisco, Palo Alto or industry standard. (GCNE, CCNA, PCNSA, SSCP or
equivalent work experience of 4-7 years). What You Can Expect
- Supportive of your career and professional development.
- An inclusive culture and community minded organization where
giving back is encouraged.
- A global team of curious lifelong learners guided by our
company values.
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits.
- And yes... a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement). Visit for
more information. About TTECOur business is about making customers
happy. That's all we do. Since 1982, we've helped companies build
engaged, pleased, profitable customer experiences powered by our
combination of humanity and technology. On behalf of many of the
world's leading iconic and hypergrowth brands, we talk, message,
text, and video chat with millions of customers every day. These
exceptional customer experiences start with you. TTEC is proud to
be an equal opportunity employer where all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We aim to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and for you
to bring value to the table in your own unique way. Employment
Requirements: TTEC requires all employees hired in the India to
successfully pass a background check including employment
credentials, education, permanent and current address verification
and if applicable, immigration and work permit documentation as a
condition of employment. Depending on location and client program,
a drug test may also be required as a condition of employment. TTEC
is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or protected veteran status. You will be asked
to share with TTEC as well as its representatives, all such
personal information that it may require to conduct such background
verification and also agree to TTEC and its representatives
collecting and storing such personal information and transferring
the same, whether in India or abroad.
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Keywords: TeleTech Holdings, Inc., Tracy , Senior Network Engineer, Engineering , Palo Alto, California
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