AI SaaS Engineer

Company: DocuSign, Inc.
Location: San Francisco
Posted on: November 1, 2024

Job Description:

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doDocusign is looking for a self-motivated AI SaaS Engineer to lead the development, optimization, and governance of AI solutions within our SaaS ecosystem. This role will include managing the GenAI features of essential SaaS applications, ensuring compliance with vendor management and SaaS policies, and collaborating with business stakeholders to enhance the value of AI capabilities in their SaaS portfolios. You will be a part of our Cloud Applications team, which oversees the overall service ownership and strategy of our SaaS offerings.This position is an individual contributor role reporting to the Senior Manager of Cloud Apps.Responsibility

• Lead the design, development, and deployment of AI features within our SaaS applications, using the latest GenAI technologies
• Manage and optimize the GenAI capabilities of critical SaaS applications, ensuring compliance with vendor management and SaaS policies
• Implement vendor management policies and maintain strong relationships with external AI and SaaS vendors
• Work closely with business partners to find opportunities and maximize the value delivery of AI capabilities within their SaaS portfolios
• Contribute to the overall AI strategy and direction of SaaS service ownership within the Cloud Applications team
• Implement monitoring tools and practices to track the performance and impact of AI features, ensuring seamless operation
• Address and resolve issues related to AI functionalities in a timely manner
• Maintain comprehensive documentation of AI processes, configurations, and updates
• Stay updated with the latest AI and SaaS trends and technologies, recommending and integrating new solutions
• Champion a security-first approach to AI development, configuration, and rolloutJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)What you bringBasic
  • 5+ years of related experience with a Bachelor's degree in Computer Science or related degree; or 3+ years of related experience with a Master's degree in Computer Science or related degree
  • 3+ years of experience in software engineering or development with a strong focus on AI/ML applications
  • Experience designing, implementing, and optimizing AI/ML solutions in a SaaS environment
  • Experience with GenAI technologies and their applications in SaaS products
  • Experience with and understanding of SaaS architectures and platforms
  • Experience with one of the programming/scripting languages, such as Python, Java, etc.
  • Experience using REST APIs to integrate standalone SaaS applications into a broad architecture landscape
  • Experience with Scrum, Agile and continuous integration and continuous deployment practicesPreferred
    • Experience with AI/ML frameworks and libraries
    • Experience with compliance and security standards related to AI and SaaS applications
    • Experience with monitoring and logging tools for AI/ML models
    • Demonstrated ability to drive innovation and integrate cutting-edge AI technologies into existing SaaS solutions
    • Certification in AI, cloud computing, or related fields
    • Experience building custom APIs and RESTful services
    • Proven experience with common cloud infrastructure platforms including AWS, Azure, and GCP
    • Ability to learn and adapt to new AI and SaaS technologies and methodologies
    • Communicate and collaborate with cross-functional teams for different projects
    • Strong teammate willing to take responsibility, accountability and ownership
    • Project management experience handling projects and org wide application updatesWage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $114,200.00 - $177,100.00 base salaryWashington and New York (including NYC metro area): $109,600.00 - $156,950.00 base salaryThis role is also eligible for bonus and .Global benefits provide options for the following:
      • Paid Time Off: earned time off, as well as paid company holidays based on region
      • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
      • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
      • Retirement Plans: select retirement and pension programs with potential for employer contributions
      • Learning and Development: options for coaching, online courses and education reimbursements
      • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsLife at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.States Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.Equal Opportunity EmployerIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.#LI-Hybrid #LI-PM3
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Keywords: DocuSign, Inc., Tracy , AI SaaS Engineer, Engineering , San Francisco, California