Technical Support Engineer

Company: Komodor
Location: San Francisco
Posted on: November 6, 2024

Job Description:

At Komodor, we are transforming the way teams troubleshoot and manage Kubernetes environments. We're a dev-first company that fosters growth, creativity, and autonomy, offering you the chance to shape the future of Kubernetes troubleshooting!Core Mission:In this role, the ideal candidate will collaborate with customers and internal teams to solve technically complex problems while maintaining a customer-first approach. You'll work closely with the Support Engineering Lead (Harvey) to continue building a strong and global support function.Join as our first dedicated Support Engineer and play a key role in shaping Komodor's global support strategy. This is a unique opportunity for someone passionate about solving complex technical challenges while growing into a leadership role in a rapidly scaling startup!Key Responsibilities:

• Provide technical support for the Komodor Platform - Kubernetes, cloud infrastructure (AWS/GCP), and related technologies.
• Troubleshoot and resolve technical issues related to applications running on Kubernetes OSS, APIs, Databases, Datadog, GitHub, and cloud-native environments.
• Assist customers with understanding Komodor's platform and help them resolve Kubernetes challenges.
• Collaborate with Engineering, Product & Solution engineering teams to escalate and resolve critical technical issues for both pre and post-sale customers.
• Maintain a high level of transparency and communication with customers, ensuring they are fully informed throughout the troubleshooting process.
• Work independently remotely, managing priorities and tasks with minimal supervision.
• Maintain White Glove service while maintaining KPIs.RequirementsQualifications:
  • 4-5 years of experience in a technical support or similar role.
  • 1 year of experience with Kubernetes and cloud platforms (AWS, GCP, etc.).
  • Basic SQL skills with the ability to query databases.
  • Experience with Linux and comfortable working with the CLI.
  • Strong troubleshooting and debugging skills in cloud-based applications and databases.
  • Ability to read code to assist in debugging and troubleshooting.
  • Some proficiency in coding skills.
  • Understanding of the SDLC and the importance of highly available enterprise standard applications on the cloud.
  • Familiarity with containers (e.g., Docker), APIs, Datadog, and GitHub.
  • Excellent communication skills and a customer-first mindset.Preferred Qualifications:
    • Experience in a startup or fast-paced environment.
    • Familiarity with modern cloud-native tools and best practices, particularly related to Kubernetes.
    • Experience working across time zones in distributed teams.Nice to have:
      • Experience setting up, troubleshooting, and maintaining SSO/SAML connections.
      • Experience working with GitHub/HELM.What We Offer:
        • Competitive salary and benefits package.
        • The opportunity to be the first team member, shaping the future of the support engineering team.
        • A collaborative work environment with room for growth and learning.
        • Flexibility and autonomy as part of a dev-first company.
        • The chance to work on cutting-edge Kubernetes and cloud-native technologies.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Keywords: Komodor, Tracy , Technical Support Engineer, Engineering , San Francisco, California