Program Manager, Casa Esperanza

Company: Dolores Street Community Services
Location: San Francisco
Posted on: October 30, 2024

Job Description:

Site/Program: Casa Esperanza
Reports to: Director of Housing and Shelter Programs
Compensation: $70,000-$75,000 annual. Full-time, Exempt position. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer match.
Deadline: Immediately interviewing on a rolling basis until position is filled.

About the Organization:
Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to visit:

Position Summary:
Mission Action, a progressive social justice organization dedicated to promoting a just and inclusive society, is seeking a program manager for Casa Esperanza. Mission Action is in its 42nd year of operation with almost 150 employees and a budget of $19 million dollars. EULA hotel is a newly remodeled supportive residential hotel for youth named Casa Esperanza program. We emphasize community building and resident participation. Casa Esperanza team provides tenants with opportunities to participate in a variety of community activities, utilizing group environments that will help them share and access information, develop positive support networks, and engage in the broader community. This position requires working onsite daily.
The Program Manager is responsible for the overall functioning of Casa Esperanza in accordance with the philosophy and mission of Mission Action, and for assuring the integration of property management, support services, collaborations and linkages in order to achieve the primary program goals of housing stabilization and community-building. The Program Manager ensures compliance with all government and funding requirements, takes the lead in managing collaborations with partner agencies, city departments and the community, and project manages initiatives to help the program meet its strategic plan.

Duties and Responsibilities:
Program and Facility Oversight and Administration:

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• Provides day-to-day oversight for all property management and support service functions, including being on-call some nights and weekends to address emergencies and troubleshoot with staff.
  
• Assists the Director of Housing and Shelter Programs with program planning & implementation, including assessing and improving program quality.
  
• Oversees program budget and contracts, in coordination with the Director of Housing/Shelter Programs, including reviewing and approving expenditures and submitting invoices to finance department in a timely manner.
  
• In consultation with the Director of Housing and Shelter Programs, develops, maintains, and ensures compliance with all program policies and procedures, governmental regulations, loan agreements, program contracts, and other funding and legal requirements; leads work in preparing for annual inspections and program monitoring visits.
  
• Builds strong relationships with tenants, fosters overall building sense of community, meets with tenants, as needed, to address concerns, and facilitates monthly community meetings.
  
• Oversees application and intake process for new tenants; supervises the move-in process of all new tenants, including reviewing and signing of Lease Agreement; as well as, overseeing the move-out process and unit turnover of vacant units.
  
• Ensures the collection of rent and the maintenance of rent collection records.
  
• Provides data for - including developing and implementing data collection systems - and assists in the writing of government and funders' reports.
  
• Builds and maintains positive relationships with neighbors on the block and surrounding community.
  
• Establishes and maintains linkages with relevant government agencies, collaboration partners.
  
• Engages in advocacy activities related to improving conditions for community members, as time and other duties allow.
  
  
  Personnel: Hiring, Training, and Supervision:
  
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  • Provides direct supervision to on-site employees including Property Management Assistant, Facilities Coordinator, Maintenance Technician, Custodian, and Desk Clerks/Health Promoter.
    
  • Recruits, hires, trains, supervises, and evaluates qualified staff; develops and fosters teamwork and collaboration; and takes personnel actions, as appropriate.
    
  • Facilitates monthly staff meetings to share information, plan aspects of the program, and problem solve with staff.
    
  • Reviews and approves timesheets on a bi-monthly basis; approves staff requests for time off according to the Leave Request Procedures.
    
    
    Other Organizational Duties
    
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    • Participate on the agency's Strategic Leadership Team and other agency committees, as needed.
      
    • Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
      
    • Work within the framework of the agency's mission, vision, values, theory of change, and organization's commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
      
    • Commit yourself to treating each community member with respect and dignity.
      
    • Perform other duties as assigned.
      
      
      Qualifications and Experience:
      
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      • Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired.
        
      • At least 3 years' experience in budget development, program management, and staff supervision.
        
      • Experience and/or demonstrated ability with developing systems, evaluation and quality assurance measures and/or policies and procedures.
        
      • Experience working with and producing government contracts and private foundation reports preferred.
        
      • Good computer skills, including Microsoft Office programs.
        
      • Ability to work in a diverse team and bilingual staff environment.
        
      • Bilingual Spanish/English (verbal and written) required.
        
      • Ability to work some evenings and weekends as required by program needs.
        
        How to Apply
        If you are qualified and interested in applying, please submit your resume, cover letter, salary requirements and three professional references, including a supervisorial reference to . Immediately interviewing on a rolling basis until position is filled. Please visit our web site for additional information on our organization at: www.MissionAction.org
        
        Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.
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Keywords: Dolores Street Community Services, Tracy , Program Manager, Casa Esperanza, Executive , San Francisco, California