Sr Director, Product Management

Company: PayPal, Inc.
Location: San Jose
Posted on: November 6, 2024

Job Description:

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.Job Description Summary:Meet our team:Venmo is seeking an experienced and visionary Senior Director of Product Management to spearhead our product strategy and execution. In this pivotal role, you will be responsible for leading the development of key product areas, including the Venmo app, design systems, user onboarding, third-party integrations, identity management, core P2P flows, and search functionality. You will play a crucial role in driving product innovation, enhancing user experiences, and achieving business growth while leading a team of talented product managers.Your day to day:

• Product Strategy & Vision:
  • Develop and articulate a compelling product vision and strategy that aligns with Venmo's overall business objectives and positions us as a leader in the financial platform space.
  • Identify and evaluate emerging trends, technologies, and competitive landscapes in the P2P market to inform product roadmap and strategy.
  • Work closely with executive leadership to define and execute Venmo's product strategy, focusing on growth and customer satisfaction.
  • Leadership & Team Development:
    • Lead, mentor, and inspire a high-performing team of product managers, fostering a culture of innovation, collaboration, and continuous improvement.
    • Set clear goals and performance expectations, and provide coaching and professional development opportunities to team members.
    • Foster an inclusive and diverse team environment that encourages creativity and new ideas.
    • Product Development & Execution:
      • Oversee the end-to-end product lifecycle for key areas, including the Venmo app, design systems, onboarding, third-party integrations, identity management, core P2P flows, and search functionality.
      • Collaborate with engineering, design, marketing, sales, and other stakeholders to deliver products that meet customer needs and drive business growth.
      • Ensure timely and successful product launches with effective go-to-market strategies.
      • Develop and maintain a cohesive product roadmap that aligns with business goals and customer needs.
      • Customer Focus & Insights:
        • Champion a customer-centric approach to product development, leveraging customer feedback, analytics, and market research to drive product decisions.
        • Identify and prioritize customer pain points and opportunities to enhance user experience and satisfaction, with a focus on simplifying onboarding and optimizing core P2P flows.
        • Work closely with customer support and analytics teams to gather insights and make data-driven improvements.
        • Financial & Business Impact:
          • Drive the financial performance of the product portfolio, including revenue growth, profitability, and market share.
          • Define key metrics and KPIs to measure product success and make data-driven decisions to optimize performance.
          • Collaborate with finance and analytics teams to monitor product performance and make strategic adjustments as needed.
          • Cross-Functional Collaboration:
            • Foster strong relationships with internal and external stakeholders, ensuring alignment and effective communication across teams.
            • Represent the product function in executive leadership discussions and provide strategic input on company-wide initiatives.
            • Work closely with marketing and partnerships teams to explore new opportunities for growth and innovation.What you need to bring:
              • Bachelor's degree in Business, Computer Science, Engineering, or a related field.
              • 10+ years of experience in product management, with at least 5 years in a senior leadership role within the fintech or financial services industry, preferably in P2P solutions.
              • Proven track record of successfully launching and scaling digital financial products in a competitive market.
              • Strong understanding of P2P and fintech trends, technologies, regulatory environments, and customer needs.
              • Demonstrated experience in managing complex app ecosystems, design systems, user onboarding, third-party integrations, identity management, and search functionality.
              • Exceptional leadership, communication, and interpersonal skills, with the ability to influence and drive results across all levels of the organization.
              • Experience with Agile methodologies and product management tools.
              • Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
              • Passion for innovation and staying ahead of industry trends and advancements.
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Keywords: PayPal, Inc., Tracy , Sr Director, Product Management, Executive , San Jose, California