Employee Experience Manager

Company: Intuit Inc.
Location: Mountain View
Posted on: November 12, 2024

Job Description:

The People and Places team is the steward of Intuit's greatest strategic asset - Our People. Our mission is to power prosperity around the world, and we do that by maximizing the potential of our people. We are continuously transforming the employee experiences with a focus on AI to support our people.To help us achieve this, we are seeking an Employee Experience Manager who will lead a design and content team playing a critical role in managing and delivering transformational projects. In this role, you would be responsible for overseeing the development and implementation of end-to-end employee experience strategies. A key part of the role is working with senior leaders to create narratives and presentations. Collaborating across Technology, HR leaders, and support teams, you'll drive tangible employee experience impact.Responsibilities

• Design leadership: Lead a small team of experience and content designers;
• Lead strategy projects/work streams and new initiatives end-to-end, with additional focus on accelerating AI-generated experiences, from initial hypotheses to recommendation to operationalization;
• Presentation skills: Develop executive-level narratives that highlight the outcomes delivered across the employee experience initiatives and their connection to strategy, ensuring alignment with stakeholders and team;
• Strategy: Responsible for creating and executing a comprehensive strategy to improve the overall experience of your organization's workforce. This could involve a variety of initiatives;
• Continuous Improvements: Manage and drive the portfolio of experience initiatives successfully. Drive successful team outcomes by identifying customer problems, defining requirements, tracking work in progress, and delivering it to customers;
• Build and own key operational processes (weekly leadership meetings, team offsites), including preparing the agenda, facilitating discussions, documenting notes/action items, and closing out follow-ups.Minimum Requirements
  • Bachelor's degree or equivalent experience;
  • 3+ years of experience managing developers or designers;
  • A clear understanding and point of view on how artificial intelligence will change user experiences;
  • Proven experience leading and managing effective design teams in mid to large organizations;
  • Successful track record in overseeing large-scale design experiences that balance user needs, business outcomes, and technical constraints;
  • Strong business acumen and experience in managing multiple stakeholders and senior leaders;
  • Highly collaborative team spirit able to take in multiple points of view, synthesize decisions, and communicate outcomes across the organization;
  • Mastery of design tools (e.g., Figma), agile development methodologies, and accessibility requirements, both in design and code;
  • Artistry and excellence in simplifying complex ideas, identifying risks and dependencies, and delivering for customers within the constraints of technology;
  • A love for technology, and an insatiable curiosity for AI to solve real problems.
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Keywords: Intuit Inc., Tracy , Employee Experience Manager, Executive , Mountain View, California