Lead Product Manager - Abuse Prevention

Company: Live Nation
Location: San Francisco
Posted on: November 13, 2024

Job Description:

Lead Product Manager - Abuse PreventionJob Summary:WHO ARE WE?Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE TEAMYou will be a part of a global, dedicated multi-disciplinary team of passionate information security and privacy professionals dedicated to the relentless pursuit of safeguarding our digital ecosystem against malicious activities. The Abuse Prevention team within ISP focuses on ensuring that fans worldwide enjoy fair access to tickets, free from the interference of bad actors. By leveraging technology with stringent policies, our team works to detect, respond to, and prevent abuse. Our efforts ensure system resilience, uphold the integrity of our platforms, and protect our community, thereby maintaining Live Nation's reputation as a trusted leader in live entertainment.THE ROLEWe are looking for a highly motivated and experienced Lead Product Manager, Abuse Prevention to join our team. In this role, you will be responsible for shaping the strategy, building robust anti-abuse mechanisms, and driving the execution of our abuse prevention roadmap. You will collaborate closely with engineering, data science, operations, legal, and other cross-functional teams to ensure that our platforms remain secure, resilient, and user-friendly.WHAT THIS ROLE WILL DO

• Define Strategy & Roadmap: Develop and drive the strategic vision and roadmap for abuse prevention across Live Nation's global platforms. This includes overseeing initiatives related to fraud detection, abuse management, and secure fan experiences.
• Cross-Functional Leadership: Partner with engineering, data science, policy, legal, operations, and marketing teams to deliver effective and scalable solutions. Foster a culture of collaboration, innovation, and accountability.
• Build and Mentor Teams: Lead, coach, and grow a team of Product Managers. Create a culture of excellence and inspire your team to perform at their best.
• Develop Data-Driven Solutions: Utilize analytics, machine learning models, and other advanced detection technologies to identify and mitigate abuse patterns proactively.
• Monitor & Enhance Systems: Oversee the real-time monitoring systems, enforce SLAs for rapid response, and continuously improve our anti-abuse algorithms and policies.
• Stakeholder Engagement: Effectively communicate strategies, progress, and results to executive leadership and key stakeholders, fostering trust and alignment.WHAT THIS PERSON WILL BRING
  • At least 9+ years of Product Management experience, with a minimum of 3 years in a Trust & Safety, Cybersecurity, Fraud Prevention, or a related domain.
  • Leadership: Proven track record in hiring, managing, and mentoring high-performing product teams, with the ability to scale organizations.
  • Technical Expertise: Strong technical background with experience in developing machine learning models, data platforms, and real-time monitoring systems.
  • Strategic Mindset: Ability to think strategically and execute methodically. Proven experience leading large-scale, cross-functional initiatives with diverse stakeholders.
  • Experience with product development in a consumer web environment, especially in AI/ML highly preferred.
  • Demonstrated ability to drive product planning, development, and launch highly preferred.
  • Strong understanding of current trends in consumer web usage, social media, and generative AI highly preferred.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to influence across all levels of the organization.
  • Bachelor's degree in Computer Science, Engineering, or a related field is preferred; an advanced degree is a plus.BENEFITS & PERKSOur motto is 'Taking Care of Our Own' through 6 pillars of benefits:
    • HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
    • YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets.
    • WEALTH: 401(k) program with company match, Stock Program.
    • FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support.
    • CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings.
    • OTHERS: Volunteer time off, crowdfunding network.Live Nation's policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation's health and safety protocols and policies as they change from time to time.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.The expected compensation for this position is: $160,000.00 USD - $200,000.00 USD. Pay is based on a number of factors including market location, qualifications, skills, and experience.
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