Concierge

Company: The Estate Yountville
Location: Yountville
Posted on: November 1, 2024

Job Description:

CONCIERGE Yountville, CA Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Cond-- Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty. JOB SUMMARY Our Concierge team is the heart of our guests' journey, crafting unforgettable experiences and elevating every stay to the extraordinary. As a Concierge, you'll be the go-to expert, curating personalized itineraries, and delivering impeccable service. If you are passionate about hospitality and have a deep understanding of Napa Valley, this is your opportunity to shine! ESSENTIAL JOB RESPONSIBILITIESCurate personalized itineraries that showcase the best of Napa Valley Build relationships with guests, understanding their preferences and delivering personalized service that goes above and beyondBuild and maintain strong relationships with local wineries, restaurants, and cultural establishments to ensure exclusive access and enhance the guest experience through personalized recommendations and tailored servicesConnect guests with the best in dining, entertainment, and local culture, using your expert knowledge and insider accessDeliver exceptional service by anticipating guest needs and exceeding their expectations, ensuring every interaction is memorableCoordinate exclusive services such as private tours, transportation, spa appointments, and reservations at Michelin-starred restaurants or VIP eventsCollaborate with other hotel departments, including housekeeping, food and beverage, and management, to ensure every aspect of the guest experience is flawlessUpsell premium experiences, services, and amenities, enhancing guest satisfaction while contributing to hotel revenueEnsure that every recommendation and service offered reflects the prestige and elegance of our hotels REQUIRED QUALIFICATIONS A deep understanding of Napa Valley, including its renowned wineries, restaurants, cultural attractions, and unique experiencesFamiliarity with local events, festivals, and seasonal activities Strong connections within the Napa Valley community, including relationships with local wineries, restaurants, tour operators, and other service providersAbility to think quickly and creatively in response to guest inquiries, requests, or complaints, ensuring a seamless experienceStrong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Excellent written and verbal communication skillsAbility to handle multiple tasks, prioritize effectively, and work under pressureStrong organizational and time-management skillsDetail-oriented with a high degree of accuracy in workA positive, professional demeanor with excellent customer service skills Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Estate Yountville is an equal opportunity employer.(Minorities/Females/Disabled/Veterans) https://www.theestateyountville.com/ PM22Compensation details: 25-30 Yearly SalaryPIb59bb7de25ff-25660-35415571

Keywords: The Estate Yountville, Tracy , Concierge, Hospitality & Tourism , Yountville, California