Technical Project Manager

Company: Treehouse
Location: Palo Alto
Posted on: October 16, 2024

Job Description:

We are seeking Glean's first Technical Project Manager (TPM) to lead and oversee the full lifecycle of SaaS deployments for our largest enterprise and strategic accounts. TPM will work closely with cross-functional partners across R&D and GTM teams to ensure the successful implementation, configuration, and ongoing support of our SaaS solutions at our most significant accounts throughout their early lifecycle, from pilot to onboarding all the way to the stable deployment milestone.Having delivered a track record of strong execution and x-fn collaboration, we expect this person to have the opportunity of building out Glean's TPM function (its capabilities, processes, and team structure) as we scale our Enterprise AI offerings to thousands of enterprise customers.ResponsibilitiesLead end-to-end project management for multiple assigned enterprise SaaS deployments:

• From initial scoping through post-implementation support
• Ensure on-time, high-quality delivery with a high level of transparency provided to the customer.
• Establish strong relationships with key stakeholders at enterprise-level customers.
• Serve as the primary point of contact for project-related communication.Requirements Gathering:
  • Collaborate with customers to understand their unique business needs.
  • Translate requirements into clear project objectives.
  • Channel these requirements and customer prioritization/severity to the right R&D teams.Solution Design:
    • Work closely with SE, TS, CS, and Product teams to identify SaaS solutions for multiple large customers.Resource Management:
      • Coordinate project resources and timelines, including cross-functional teams, third-party vendors, and internal experts.
      • Proactively identify project risks, resourcing gaps, and timeline issues.
      • Execute mitigation and escalation flows to ensure project success.Quality Assurance:
        • Implement/improve robust testing and quality deployment procedures.
        • Guarantee the reliability and functionality of deployed solutions.Documentation:
          • Maintain comprehensive project documentation, including project plans, templates, status reports, and change logs.
          • Leverage these artifacts to scale the impact of the function as we grow our large accounts base.Measure Success:
            • Establish and manage project key performance indicators (KPIs).
            • Ensure end-to-end delivery and contributions of customer and internal project team members are measured and reviewed for continual improvement.Qualifications
              • Bachelor's degree in Business Administration, Computer Science, or a related field. MBA or PMP certification preferred.
              • 4+ years of experience in a program or project management role
              • Proven track record of successfully managing large-scale SaaS deployment projects with an emphasis on large-scale, enterprise cloud deployments.
              • Strong understanding of SaaS software architecture and deployment best practices.
              • Communication, negotiation, and stakeholder management skills.
              • Proficiency in project management software tools and methodologies.
              • Ability to adapt to changing project requirements and priorities.
              • Problem-solving skills and a results-oriented mindset.Compensation and Benefits
                • Competitive compensation
                • Flexible work environment and time-off policy
                • 401k
                • Transparent culture
                • Learning and development opportunities
                • Company events
                • Free mealsFor California based applicants: The standard base salary range for this position is $125,000 - $190,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.About GleanWe're building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company's knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We're a diverse team of curious and creative people who want to help each other get big things done-so we can help other teams do the same.
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Keywords: Treehouse, Tracy , Technical Project Manager, IT / Software / Systems , Palo Alto, California