Desktop Support Roles - Santa Rosa

Location: Santa Rosa
Posted on: November 2, 2024

Job Description:

Desktop Support Professional needed in Santa Rosa
 
This is a Fulltime role for a Desktop Support professional sitting in Santa Rosa.  Looking for someone who is looking for a home, great client.  Needs an individual who has excellent Customer Services skills who wants to be the face of IT.
 
There is travel but not much and it is local to Northern CA.  You are mainly in Santa Rosa though.
 
What is your Job Purpose for this Technical Support Role in Santa Rosa?
 
To provide daily, on-site technical support at our communities, to include desktop, software and hardware support. Act as the designated IT contact person for a community. Ensure a high level of customer service.
General Accountabilities:
• Serve as tier 1 technical support for software and hardware
• Act as a the designated IT point of contact and communication resource for a community
• Escalate issues to the appropriate tier two support entity within or outside the organization as necessary
• Deploy hardware and software in coordination with IT and community resources
• Monitor, research, and resolve support tickets in a timely manner
• Maintain comprehensive documentation practices in help desk ticketing software
• Assist in administration of and become familiar with community-based technologies (including phone, POS and resident safety and security systems)
• Assist in the implementation of community-based IT projects as needed
• Maintain community IT asset documentation
• Support all communities, Senior Resources staff, home and community-based services staff, Care at Home staff and resident service coordinators as needed
• Adhere to and reinforce help desk policies and procedures on day-to-day basis
• Report to the Technical Support Supervisor
 
We look forward to reviewing your resume
 
 

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