Call Center Analysts-38K

Location: San Lorenzo
Posted on: November 4, 2024

Job Description:

The Call Center Analysts are responsible for managing inbound calls from employees interested in open enrollment opportunities. As a Call Center Analysts your customer service skills are essential to providing the highest level of support to internal employees.

Call Center Analyst:

? Provide exceptional customer service to internal and external employees via telephone.

? Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns related to benefits enrollment.

? Research, identify and problem solve, verify eligibility of service and place call backs as required

? Meet and support established service goals and business objectives by meeting and exceeding key performance standards.

? Ability to multi-task; simultaneously thinks, talks, and type at least 45WPM

? Uses excellent hearing and listening skills to receive detailed information and perform data entry as needed.

? Other duties may be assigned.

? Handle approximately 50 callers per day with an average call handle time of 9 minutes.

Qualifications:

? High School Diploma or General Education Degree (GED) required; some college preferred.

? Minimum of one (2) years customer service experience in a call center, health clinic or human resources.

? Health care or benefits experience preferred.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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