Call Center Representative

Location: Alameda
Posted on: November 5, 2024

Job Description:

The largest health care provider in the East Bay is currently recruiting for several Call Center openings in Alameda. All candidates must have at least 1-2 years of Call Center experience and have the ability to type 45wpm. Please take a look at the job description below and apply today!

Position Summary:

Handles a high volume of inbound calls related to benefits enrollment, eligibility, and general Human Resources. Research and application of critical thinking in an effort to provide first call resolution pertaining to HR and benefits policies and procedures.

Will be servicing internal employees making decisions about benefits - Making changes to benefit plans and documenting them. Employees are expecting to call the experts so active listening is key. One resources will be available to obtain information to answer questions.

Qualifications:

High school diploma or equivalent required. Advanced reading skills and basic math skills required.

Demonstrated experience navigating Windows-based computers

Must be able to work in a Labor / Management Partnership environment.

Preferred Qualifications:

A general knowledge in one or more of the following areas- payroll, health and welfare benefits, worker's compensation, leaves of absences and/or general HR.

1-2 years call center or customer service experience.

Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint

Experience with PeopleSoft systems

Handle repetitive calls

Duties:

Respond to moderate to complex benefit inquiries while providing excellent customer service. Exert cogent written and verbal communication. Meet or exceed call quality and call performance metrics. Seek to provide first call resolution by conducting essential research and analysis. Review employee data utilizing Windows-based HRIS systems and other web based tools to respond to employee inquiries and concisely document results. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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