Senior Technical Product Specialist

Company: Zscaler
Location: San Jose
Posted on: November 8, 2024

Job Description:

Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.
We're looking for a Senior Technical Product Specialist with a specialization in networking and network security to join our Core ZIA team. Reporting to the Sr. Director, Product Management, you'll be responsible for:

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• Maintain in-depth knowledge of our networking and security product portfolio.
  
• Create high-quality technical content, including deployment guides, videos, and technical documentation.
  
• Provide hands-on expertise in setting up customer networks and configuring firewalls for our clients.
  
• Collaborate with company partners, including sales, product management, and engineering teams, to guide product enhancements and improvements and participate in industry events, webinars, and conferences as a subject matter expert.
  
• Engage with customers to provide technical guidance, address their concerns, and ensure a seamless implementation experience and lead training sessions and workshops for customers and internal sales and engineering teams.
  
  What We're Looking for (Minimum Qualifications)
  
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  • 7+ years of experience in networking and network security, with a focus on hands-on expertise in setting up networks and configuring firewalls.
    
  • 2+ years of experience in a Customer-facing role.
    
  • Experience troubleshooting complex networking and security issues.
    
  • Experience creating and delivering technical content, including deployment guides, videos, and documentation.
    
  • Bachelor's degree in computer science or a related field.
    
    What Will Make You Stand Out (Preferred Qualifications)
    
    • 
      
    • Ability to collaborate with team members, such as sales, product management, and engineering teams.
      
    • Up-to-date industry certifications (e.g., CCNP, CCIE, CISSP, etc.).
      
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Keywords: Zscaler, Tracy , Senior Technical Product Specialist, IT / Software / Systems , San Jose, California