Visitor Experience Specialist

Company: The Contemporary Jewish Museum (the Cjm)
Location: San Francisco
Posted on: October 31, 2024

Job Description:

The Contemporary Jewish Museum (The CJM) seeks a Visitor Experience (VX) Specialist who provides welcoming and informative first contact with visitors, annual Members, and VIPs. The CJM strives to offer a best-in-class experience to each visitor immediately upon arrival and throughout their stay. VX Specialist team members must be willing to set the tone and to assist in enforcing health and safety practices with others as needed.The ideal candidate for this position will be a dependable individual with strong interpersonal and communications skills. Shifts for the Visitor Experience Specialist will be scheduled by the Visitor Experience Manager on an as-needed basis, which means that the Visitor Experience Specialist may be contacted when opportunities are available and may accept or decline the hours based on their availability. The as-needed status does not obligate The CJM to offer hours or obligate the Visitor Experience Specialist to accept hours offered. Work hours for this position will be variable, (12-15 hours a week), and will primarily be during The Museum's public hours, Thursday-Sunday.Position: Visitor Experience SpecialistDepartment: Public Programs and Visitor ExperienceReports To: Visitor Experience ManagerStatus: Part-time, Hourly Non-exemptCompensation: $18.93/hourLocation: On-site at The CJM, San Francisco, CAResponsibilities

• Handle visitor access and hospitality at The CJM's Shenson Welcome Center and throughout The CJM's lobby, The CJM Shop, and public spaces, including providing visitor orientation to The Museum and surrounding areas.
• Circulate within the galleries, engage with visitors, and offer inspiring and knowledgeable service, sharing a strong understanding of the current exhibitions.
• Welcome Museum visitors and scan pre-purchased admission tickets; assist visitors with onsite, contactless ticket purchases.
• Engage with Museum visitors around The CJM Shop and transact sales of exhibition catalogs and other merchandise.
• Answer questions and provide in-person guidance to visitors in The Museum and occasionally via phone and email; resolve and document general complaints from guests and Members.
• Stay informed about current and upcoming exhibitions, programs, and marketing campaigns.
• Monitor the visitor experience to ensure that requests and special needs are met, provide wayfinding, and create an enjoyable and rewarding experience for visitors.
• Ensure visitor security and safety, coordinating any issues with other Visitor Experience and Security personnel. Act as eyes and ears for Museum Security.
• Stay informed/up-to-date on changes to City and County and/or State health and safety requirements. Exemplify these requirements while on-site and communicate them to visitors as necessary, including acting on Museum-wide safety protocols (ensuring mask wearing, social distancing, vaccination status, etc., as directed).
• Help maintain clean and organized public spaces, and assist with managing crowds and equipment at events.Minimum Qualifications
  • Bachelor's Degree or equivalent combination of education and/or relevant work experience in customer service, visitor services, retail, or tourism environment.
  • Minimum one year of experience in customer service, visitor services, retail, or tourism environment.
  • Excellent customer service and communication skills (verbal and written).
  • Organizational and accounting skills with a strong attention to detail.
  • Computer proficient, knowledge of online ticketing systems a plus.
  • Professional and cordial demeanor.
  • Enthusiastic, dependable, and flexible.
  • Commitment to the mission and core values of The CJM and to continually developing skills and insight linked to equity, inclusion, and empathy.Other Requirements
    • Self-motivated and confident in interacting with the public in high-energy environments.
    • Ability to problem-solve unexpected issues in a public setting.
    • Capable of responding to emergency situations such as assisting with building evacuation.
    • Ability to follow The CJM's safety procedures and protocols in regards to COVID-19 mandates from the City and County of San Francisco.
    • VX Specialists will be expected to circulate in The Museum and galleries to ensure visitor compliance with all safety standards and protocols.
    • Availability to work on weekend days, holidays, and some evening hours.Physical Requirements
      • Occasional lifting or carrying under 10 lbs.
      • Rarely may push or pull items under 10 lbs.
      • Occasional kneeling or reaching overhead.
      • Frequent sitting, standing, and bending. The CJM is able to accommodate applicants' needs.Please indicate "Visitor Experience Specialist" in the subject line.The Contemporary Jewish Museum is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, religion, color, national origin or ancestry, age, marital or domestic partner status, sex, genetic information, sexual orientation, gender identity, status as a protected veteran, status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law.Pursuant to the San Francisco Fair Chance Ordinance, The CJM will consider for employment qualified applicants with arrest and conviction records.
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Keywords: The Contemporary Jewish Museum (the Cjm), Tracy , Visitor Experience Specialist, Other , San Francisco, California