Member Support Specialist (Extended Hours)
Company: One Medical
Location: Mill Valley
Posted on: November 12, 2024
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Job Description:
About Us
One Medical is a primary care solution challenging the industry
status quo by making quality care more affordable, accessible and
enjoyable. But this isn't your average doctor's office. We're on a
mission to transform healthcare, which means improving the
experience for everyone involved - from patients and providers to
employers and health networks. Our seamless in-office and 24/7
virtual care services, on-site labs, and programs for preventive
care, chronic care management, common illnesses and mental health
concerns have been delighting people for the past fifteen
years.
In February 2023 we marked a milestone when One Medical joined
Amazon. Together, we look to deliver exceptional health care to
more consumers, employers, care team members, and health networks
to achieve better health outcomes. As we continue to grow and seek
to impact more lives, we're building a diverse, driven and
empathetic team, while working hard to cultivate an environment
where everyone can thrive.
The Opportunity
As a Member Support Specialist you will be an ambassador for
patients in office, with a mastery of human connection and a strong
drive for service. You will remove barriers to care, resulting in a
truly exceptional in-office patient experience. You are the steward
of the space and ensure the look and feel of the office lobby are
on brand with the One Medical experience. You will be the first
point of contact for patient feedback, as well as provide any other
support as requested by the Leads, Office Manager, or in office
providers.
You are a strong team player and use your innovative problem
solving skills to tackle various tasks and challenges. You have a
strong grasp of verbal and written communication. You are able to
identify opportunities and deliver on customer-centric solutions
while using empathy, focus, and compassion in all interactions with
patients and teammates. You bring self-awareness to your daily work
to utilize your strengths and develop your areas of opportunity.
You thrive in cultures that focus on feedback and growth and are
nimble in their approach to respond to the needs of the patients
and team. You have an unwavering drive to help and serve others and
create amazing moments for our members and teammates. If this
sounds like you, we would love to connect.
What you'll likely work on:
Use impeccable C-I-CARE (a framework containing the key elements of
a great interaction and effective communication that we use with
patients and each other) in all patient interactions and ensure a
fluid and positive in-office experience through patient intake,
same day schedule management, appropriate follow up scheduling,
strong knowledge of billing and insurance, monitoring patient
feedback and assisting with outreach as necessary
All front of house duties including check in/check out, insurance
verification, printing/paperwork tasks, prepping tests, tasking to
service level expectations etc
Contribute to team development through rounding, attending team
huddles, participating in team problem solving, supporting in
office providers with ad hoc asks, etc. -
Master our technology suite including but not limited to Slack,
G-suite, Zoom, and our Electronic Medical Record System 1Life, in
order to interact with team members and patients and complete daily
work
Perform opening and closing duties/daily office upkeep as required,
including maintaining the look and feel of both patient and
employee facing spaces, restocking supplies, and organization
These responsibilities are intended to describe the general nature
and level of work being performed by personnel assigned to this job
classification. - They are not to be construed as an exhaustive
list of job duties performed by personnel in this classification. -
Other job related duties may be assigned by management.
What you'll need:
At least 1 year of experience in high touch customer or patient
facing roles - -
Strong written and verbal communication skills -
Experience working on collaborative, diverse and feedback-driven
multi-disciplinary teams -
A proven track record of persisting through change, demonstrating a
forward thinking perspective when under pressure, and consistently
stepping up to take action on challenges -
Proficiency in computer technology such as typing, navigating the
internet and using multiple software systems simultaneously
Benefits designed to aid your health and wellness:
Taking care of you today
Paid sabbatical after 5 and 10 years
Employee Assistance Program - Free confidential advice for team
members who need help with stress, anxiety, financial planning, and
legal issues
Competitive Medical, Dental and Vision plans
Free One Medical memberships for yourself, your friends and
family
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per
year
Protecting your future for you and your family
401K match
Opportunity to participate in company equity programs
Credit towards emergency childcare
Extra contributions toward maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic
Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short
Term and Long Term Disability Insurance
This is a full-time role based in-person with our team and patients
at offices in San Rafael, generally working in hour shifts,
Monday-Sunday, between the hours of 7.30am and 9.30pm. -
Physical Demands: - Mostly sedentary work duties require exerting
up to ten pounds of force occasionally and/or small amounts of
force frequently. Sedentary work typically involves sitting most of
the time, but may involve walking or standing for brief
periods.
-One Medical is an equal opportunity employer, and we encourage
qualified applicants of every background, ability, and life
experience to contact us about appropriate employment
opportunities.
One Medical participates in E-Verify and will provide the federal
government with your Form I-9 information to confirm that you are
authorized to work in the U.S. - Please refer to the E-Verification
Poster (English/Spanish) and Right to Work Poster (English/Spanish)
for additional information.
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Keywords: One Medical, Tracy , Member Support Specialist (Extended Hours), Other , Mill Valley, California
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