-Delivery Specialist for Global Accounts:

Company: Amadeus IT Group
Location: San Jose
Posted on: November 13, 2024

Job Description:

Delivery Specialist for Global AccountsPosition type: Delivery ManagerLocation: San Jose/BogotaJob family: Product/Service Management / Product/Solution IntegrationAbout Your Business Area/Department:The Global Accounts' Delivery Management group is the entry point within the delivery organization towards the commercial teams for the Strategic Travel Seller accounts (e.g. Global business Accounts, Online Travel Agencies, Metasearch customers).Summary of the role:

• Coordinate - within their assigned customers' scope - all delivery activities, leveraging all delivery expert resources in different delivery domains.
• Be accountable for all delivery activities, report and provide KPIs.
• Support the budget assessment set-up and execution within the delivery organization for the Travel sellers accounts.
• Support the definition of the service portfolio and strategy and ensure its implementation within the delivery organization.In this role you'll:
  • The interface between the travel seller's customers and Amadeus customer operations entities to secure proper definition and implementation of the Amadeus solutions in the customers' ecosystems.
  • Be accountable for all the deliveries to customers of all services in the portfolio (standard products, bespoke development, consulting, and other services).
  • Engage Delivery Domain resources, coordinate their activities and provide reporting.
  • Manage the status of all deliverables, according to commitments and expectations towards the customer.
  • Communicate accordingly to customer.
  • Provide a regular executives summary covering the risk/issues that need management attention.
  • Act as prime point of escalation for all ongoing delivery issues.
  • Support presales activities thanks to understanding of Global Account customers' ecosystem.About the ideal candidate:
    • 5-10 years' experience in the travel industry.
    • Previous specific experience in Business Solution and/or Delivery management, acting as a Project/Program Manager in the Travel industry.What we can offer you:
      • Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances, and other competitive benefits.
      • Work from anywhere: onsite, hybrid, or fully remote.
      • Professional development to broaden your knowledge and enhance your skills with online learning hubs packed with technical and soft skills training that allow you to develop and grow.
      • Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.Application process:The application process takes no longer than 10 minutes!Create your candidate profile, upload your Resume/CV, and apply today!Diversity & InclusionAmadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law.About Us
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Keywords: Amadeus IT Group, Tracy , -Delivery Specialist for Global Accounts:, Other , San Jose, California