IT Professional/Field Technician

Company: United States Courts
Location: San Jose
Posted on: November 6, 2024

Job Description:

Job Details for IT Professional/Field TechnicianCourt Name/Organization: California Northern District CourtOverview of the Position: The Federal Public Defender for the Northern District of California is accepting applications for a full-time IT Professional based in the San Francisco office. Our office provides court-appointed legal representation to individuals charged with federal crimes who cannot afford to hire an attorney, as authorized by the Criminal Justice Act, 18 U.S.C. - 3006A. The IT Professional will ensure secure configurations for desktop and mobile devices while providing first-level support through the help desk. Key responsibilities include installing and maintaining office PCs, laptops, printers, iPhones, iPads, and other equipment, troubleshooting operating systems and hardware issues, and documenting help desk resolutions for the team's knowledge base. Additional duties include managing courtroom and videoconferencing systems, monitoring office systems for secure and efficient performance, and conducting quality control for electronic case filings. This role requires strong analytical skills and programming knowledge to manage databases effectively. The IT Professional will define system scopes, work on all phases of applications, and support systems analysis, programming, and database management. As a tier one help desk technician, they will respond to requests, answer calls, and document actions. As a tier two technician, they will assess complex issues, research solutions, and support network and systems administrators, while also managing new district initiatives. The IT Professional will support computer systems, mobile devices, courtroom technology, and audio/visual equipment, and handle software updates and installations across the district. The IT Professional will be primarily stationed at the San Francisco office, with responsibilities regularly extending to the Oakland and San Jose offices as needed.

• Monitor district assets and alert IT staff as needed
• Manage hardware/software inventory and ensure licensing compliance
• Troubleshoot hardware issues
• Develop and maintain technical documentation
• Install, test, and implement new server hardware and software
• Assist with cybersecurity, virtualization, Windows deployments, disaster recovery plans, and inventory control systems
• Providing technical troubleshooting assistance to FDO staff on litigation support software
• Assisting legal staff with matters for trial preparation using PC-based automation applications such as trial presentation software, databases, audio/video software and tools for audio/video graphics, spreadsheets, text editing, and presentation graphics. Working with the Senior CSA and Assistant CSA, they will also support user requests, maintain the Windows AD network, and contribute to system security and efficiency.Please upload a single PDF application packet, which should include the following material in a single PDF file. The uploaded file should be named, "Last, first name." (E.g. "Doe, Jane.pdf"):
  • A plain cover sheet, containing only your last name, first name, and the name of your current employer or your current employment status;
  • A cover letter explaining your interest in the position;
  • Your resume;
  • Three professional references, including name, email address, and telephone numbers (references will not be contacted until applicant is advised).Applications will not be accepted by mail or fax. Compliance with these application instructions is a factor expressly considered in the evaluation of the application. Applicants will only be contacted if selected for an interview. The position will remain open until filled with preferential review to applications received by Sept. 27, 2024.Employment is contingent upon the successful completion of a background investigation, including fingerprinting. Candidates selected for an interview will be asked, not required, to complete a Judicial Branch Employment form (AO78). Completion of this form is not considered in the evaluation process.Non-Citizen Applicants: Under federal law, non-citizens may be interviewed and considered for employment in the Office of the Federal Public Defender. Employment offers, however, can only be made to individuals who qualify under one of the exceptions in 8 U.S.C. - 1324b(a)(3)(B). In most cases, this means that an offer of employment cannot be made unless the candidate is a U.S. Citizen, or a lawful permanent resident who is seeking U.S. citizenship as described here: https://www.uscourts.gov/careers/search-judiciary-jobs/citizenship-requirements-employment-judiciaryWe are committed to fostering a diverse and inclusive work environment. We believe in supporting people to do their best work and thrive as we build a diverse, equitable, and inclusive practice. We provide equal employment opportunities to all applicants without regard to race, ethnicity, religion, age, sex, national origin, disability status, genetics, sexual orientation, protected veteran status, gender identity or expression, or any other characteristic protected by law.The federal Judiciary is an Equal Employment Opportunity employer.
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Keywords: United States Courts, Tracy , IT Professional/Field Technician, Professions , San Jose, California