Senior Product Analyst [Level 1 Support]

Company: Redolent Infotech Pvt. Ltd.
Location: San Bruno
Posted on: November 8, 2024

Job Description:

Role: Senior Product Analyst [Level 1 Support]
Location: San Bruno, CA.
Description:
Walmart Global eCommerce is looking for a strong individual with leadership skills who excels in marketplace product analysis. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include:

• Understand business flows, troubleshoot and support seller issues using tools.
  
• Ongoing management of seller issues, queries and operational issues.
  
• Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
  
• Triage the issue, decide the priority of the issue based on SLA guidelines and resolve or initiate ticket to Support Level 2.
  
• Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to improve their experience with Walmart.
  
• In case of any applications failure, will initiate a call to Siteops (24 x 7) or next level support depending upon severity of issue.
  
• Resolve Partner Portal login issues such as Password Reset, Forgot Password, etc.
  
• Help to resolve simple taxonomy issues.
  
• Address basic setup requirements such as Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping and Attribution issues.
  
• Address Order, Cancel and Refund and Seller Payment issues.
  
  Minimum Qualifications:
  

• 
  
• Bachelor's Degree
  
• 5 to 7 years of relevant work experience
  
• Prior experience in lead role
  
  Additional Preferred Qualifications:
  
  • 
    
  • Experience in using marketplace portal and other supporting tools, alerts, reports and analytics.
    
  • Ability to summarize and present complex issues to a variety of audiences.
    
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Keywords: Redolent Infotech Pvt. Ltd., Tracy , Senior Product Analyst [Level 1 Support], Professions , San Bruno, California