Customer Service Specialist -Great Place to Work!

Location: Oakland
Posted on: November 2, 2024

Job Description:

Customer Service Specialist

Can you flash a smile over the phone? If you can you handle busy phone lines without loosing your sense of humor, then we have a great Customer Service opportunity for you!

Our client, an exclusive distributor of organic products is looking to add a dynamic customer service representative to their team. You will be working with an enthusiastic, dynamic team to provide exceptional phone-based customer service and order processing support to health-focused clients. This position features:

? Health Benefits Program (medical, dental), 401(k) plan and profit sharing

? On-site wellness program

? Business casual work environment

? A beautiful LEED certified office building with parking

Responsibilities:

? Answer email inquiries from customers.

? Resolve customer inquiries via phone in an accurate and timely manner.

? Process customer orders and apply payments.

? Resolve issues utilizing a complex information system, excellent customer service skills, problem solving skills, thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction.

? Accountable for meeting and maintaining established metrics and goals including, but not limited to, Availability, Quality, and Productivity.

? Acquire product knowledge on a regular basis.

? Work with the Marketing and Sales Department as required.

Key Accountabilities:

? Receive calls from customers to resolve customer's needs/issues.

? Respond to customer queries accurately, professionally, and timely.

? Proactively recognize and report on trends leading to recurring customer problems.

? Demonstrate a good understanding of products, procedures, and services and maintain this knowledge by attending product training and keeping up to date with all marketing information.

? Problem solves customer issues, analyze customer requirements and attempt to satisfy the majority of customer queries during the first call.

? Maintain regular contact with the customer for any ongoing issues through to resolution.

? Advise Customer Service Manager of any new customer issues that may develop for escalation and resolution.

? Further develop customer service knowledge, skills, and abilities.

? Undertake any extra duties as required.

Qualifications

? Computer literate

? Excellent English communication skills

? Problem solving skills

? Team player

? Ability to adapt to change

? A minimum of 2 - 4 years of customer service/ order processing experience

? College Degree

Start Date: Open until filled

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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