Director of Event Sales & Services

Company: Accor Hotels
Location: San Francisco
Posted on: November 6, 2024

Job Description:

Company DescriptionSince 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders, and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club, and easy access to the city's most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at to find out more about our company.EOE/M/F/D/VJob DescriptionAt Fairmont San Francisco, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Director of Event Sales & Services, where you will liaise between multiple departments to meet the needs - and exceed the expectations - of your clients.What you will be doing:

• Consistently offer professional, friendly and engaging service
• Direct and manage all activity related to the Catering office, ensuring all service standards are followed
• Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
• Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
• Conduct site inspections as required
• Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
• Ensure that function bookings, group resumes, and event contracts are prepared and distributed accurately and efficiently
• Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
• Work closely with the Director of Sales & Marketing to prepare monthly forecasts
• Balance operational, administrative, and Colleague needs
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assignedYour experience and skills include:
  • Previous leadership experience within a similar role required
  • Computer literate in Microsoft Windows applications required
  • University/College degree in a related discipline preferred
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all timesPhysical Aspects of Position (include but are not limited to):
    • Frequent standing and walking throughout shift
    • Occasional kneeling, pushing, pulling, lifting
    • Occasional ascending or descending ladders, stairs, and rampsVisa Requirements:Must have proof of eligibility to work in the United States.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSAdditional InformationAll your information will be kept confidential according to EEO guidelines.
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Keywords: Accor Hotels, Tracy , Director of Event Sales & Services, Sales , San Francisco, California